Privacy Policy — Study & Solve (ذاكر و حل)

1. Introduction

Study & Solve (ذاكر و حل) is an educational platform for students. The application provides educational content, quizzes, and educational services associated with the content available through the application.

This Privacy Policy explains what data we collect, how we use and protect it, what rights are available to users, and how users can contact us or request deletion of their account and associated data.

2. Data We Collect

3. What We Do NOT Collect

We do not collect:

• ❌ Payment card information
• ❌ Precise location
• ❌ Contacts
• ❌ Photos or personal files
• ❌ Microphone or camera content
• ❌ Advertising identifiers
• ❌ Crash reports or diagnostic data

4. Data Sharing

We do not sell user data.

Data may be processed through the following services when necessary to operate the application:

• Google Firebase (Authentication, Firestore, App Check) — for authentication, database services, and application protection.
• YouTube / Google — when video content provided through YouTube services is played within the application.
• WhatsApp / Telegram — only when the user chooses to contact us through one of these services.

When the user chooses to contact us through WhatsApp or Telegram, the messaging application is opened with a prepared message that may contain information necessary to identify the account holder, and the user actively sends the message.

We do not send user information to WhatsApp or Telegram without an action initiated by the user.

5. Data Security

We implement appropriate technical measures to help protect user data, including:

• Encryption of data in transit using HTTPS/TLS.
• Firestore access controls that restrict access according to permissions.
• Server-side processing of sensitive quiz-grading operations where applicable.
• Firebase App Check is enabled to help limit unauthorized access and malicious automated requests.

6. Your Rights

You may request:

• Access to your data.
• Correction of your data.
• Deletion of your account and associated personal data.

You can submit a deletion request or any data-related request using the contact methods described in the Account & Data Deletion section below.

7. Account & Data Deletion

You may request deletion of your account and associated personal data at any time.

Account deletion requests are handled through a manual administrative process after the request is received and account ownership is verified.

You can submit an account and data deletion request using any of the following contact methods:

When submitting an account deletion request, please include the following information to help us verify account ownership:

• Name registered on the account.
• Email address associated with the account.
• Phone number associated with the account, if applicable.

After receiving the request, we will review the request and verify account ownership. The currently available account deletion procedures are then carried out through the administration dashboard.

The current deletion process removes the primary account data stored in Firestore, including the user's profile and associated username data when applicable, as well as educational activity records associated with the account, including quiz attempt records and quiz results.

Quiz attempt records and quiz results associated with the user are deleted as part of the account data deletion process and are not retained as historical records linked to the account after the deletion process is completed.

The user's Firebase Authentication account is also manually deleted through the Firebase Console after the deletion request has been verified.

The deletion request will be processed within up to 30 days from the date the request is received and account ownership is successfully verified.

Limited information may be retained after account deletion when retention is required by law, necessary to comply with a legal obligation, necessary for security and fraud prevention, or necessary to resolve disputes or legal claims.

In such cases, only the information necessary for the specific purpose will be retained and handled according to applicable legal requirements.

Important Information

Account and data deletion may result in the loss of access to:

• Your account.
• Learning progress and results available through the account.
• Quiz attempt records and quiz results associated with the account.
• Content or features associated with your account.

Once the account data deletion process has been completed, deleted information may not be recoverable.

8. Children's Privacy

Study & Solve is an educational platform for students and may be used by students from different age groups, including some students under the age of 13.

We may request the user's date of birth to determine the applicable age group and apply the appropriate supervision mechanism for minors.

When the supervision requirement applies, the application requests a supervision acknowledgment before allowing the user to continue using the account according to the mechanism implemented in the application.

Information associated with a minor's account may include the user's name, email address, phone number, date of birth, and supervision acknowledgment data, in addition to the educational information necessary to provide the service.

We do not sell user data or use personal information from minor users for advertising purposes.

The application does not contain advertisements or advertising identifiers.

9. Contact Us

For privacy questions or requests to access, correct, or delete your data, you can contact us using any of the following methods:

For account or data-related requests, we may ask for additional information to verify account ownership and protect user data against unauthorized requests.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the application, services we use, or applicable legal requirements.

Any updates will be published on this page, and the "Last updated" date at the top of the policy will be updated accordingly.